For general order questions, or issues with the items you received – please email Responses will be made promptly during business hours, Mon-Fri, 8am to 4pm MST.

Most orders ship within 1-2 BUSINESS days (M-F) after order is placed, and transit time is between 1-4 BUSINESS days (M-F) for domestic orders. All orders ship from Phoenix Arizona. Tracking numbers are emailed once the package is shipped. ALL USPS and COURIER shipments require an ADULT SIGNATURE at delivery in order to be released. Re-Delivery due to wrong address or not being able to accept package due to signature issues may result in an additional delivery fee or order refund minus the shipping fee.

Return Policy: Red Star Vapor has a 30 day return policy for Manufacturer Defects. 30 day return does not apply to Disposable Vapes. Packaging, boxes and accessories that came with the product must be returned. NO returns on non-defective items or “buyer’s remorse”.

This is effective June 9th, 2021.