SHIPPING / DELIVERY
Due to a high volume of lost, damaged and stolen packages shipped by United States Postal Office, USPS mail is no longer guaranteed and any item lost, stolen or damaged is no longer covered by Red Star Vapor. We now offer UPS Home Delivery and UPS 2nd Day Air throughout the contiguous United States, which we will guarantee if it is lost, stolen or damaged. USPS does automatically come with $100 in insurance, but the claim must be filed by you, the customer. This can be done through the USPS.com website. Most orders ship within 1-3 BUSINESS days after order is placed, and transit time is between 1-5 BUSINESS days for domestic orders. All orders ship from Phoenix Arizona. Tracking numbers are emailed directly from Stamps.com for USPS packages and UPS.com for UPS packages, so please check your email for the tracking number first before contacting us for it. This is effective May 1st 2017. No exceptions are allowed.
Order tracking info comes from [email protected] and often lands in your spam box. Please add that email address to your address book in order to receive updates on your order. Thank you.